Free shipping in NL 
& BE 
At HEATDRY Clothing, we ensure that your order is delivered quickly and safely, and that returning products is easy and smooth. So you can quickly and worry-free enjoy extra warmth and comfort, or quickly and carefully handle your returns.
DELIVERY
- HEATDRY® Clothing does not charge customers for shipping costs for orders placed. Orders are therefore always shipped free of charge.
- We ship internationally to almost all countries. The countries we can ship to can be found in the country list in the check-out.
- Depending on the country the parcel containing your order is to be shipped to, we try to make sure your order is delivered to your door as soon as possible. We deliver within the Netherlands for 93% within 24 hours (*if ordered before 12:00 on business days), and deliver to Belgium for 96% within 48 hours (*if ordered before 12:00 on business days). Here is an overview of the most common countries we ship to and the corresponding delivery time
- Orders within Europe are delivered by DHL.
- Once your order has shipped, you will receive an e-mail with a tracking number that allows you to track the shipment.
- If you are not at home, the delivery driver will check if your neighbour is at home and try to leave your parcel there. If this fails, the delivery driver will take the parcel back. A total of 3 delivery attempts will follow, if the parcel cannot be successfully delivered, it will be returned to sender.
You can provide additional delivery instructions to the delivery service if you have them so that we can take them into account.
- It is not possible to change your delivery address after you have placed an order and received the order confirmation.
- In case of damage, contact our customer service and provide us with photos of the damage for further assistance.
- If your order does not arrive within the specified delivery time, we kindly request that you contact our customer service team immediately for assistance in tracking your parcel, no later than 10 days after the parcel would/should not have been received. Should the tracking data show that the package is registered as ‘delivered’, we will work with the delivery service to initiate a comprehensive investigation into the exact location of your shipment. At HEATDRY® Clothing, we always aim to provide a customer-oriented and satisfactory solution in such situations, with the highest priority.
RETURNS
- Your return can be notified using the form below:
- You can easily request a size or item exchange: please note that even in this situation, the return period is 14 days from receipt of your first item.
